Summary
Connected products work best when hardware and software feel like one continuous experience, not two separate projects.
IoT product design lives between the physical device and the digital experience. The best systems feel like one continuous product, not two disconnected surfaces.
From device to digital experience
The interface needs to tell the user what is happening now, what happened before, and what the device expects next.
- Device state should be visible instantly
- Setup flows need to feel almost impossible to fail
- Alerts should be specific, not dramatic